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Order soon to receive products in time for Christmas. Restrictions apply. Learn more.

Shipping Information

To receive your order by Christmas, order by the following dates:

  • Dec. 8 for APO/FPO/Guam.
  • Dec. 12 for Canada.
  • Dec. 12 for Mexico
  • Dec. 15 for the United States and Puerto Rico.

If you order by the above deadlines, we can guarantee your package will leave our distribution centre in time to make it to you by Christmas. Please note that we set these dates based on typical delivery times reported to us by postal carriers. Scentsy can’t be responsible for weather, carrier issues or other delays beyond our control.

Ordering early is always your best bet! We will continue to ship any orders placed after the deadline, but we cannot guarantee they will be shipped in time for Christmas.

Cutoff dates are based on local market time and may be subject to change.

Orders shipped to Canada:

  1. With a retail value of $.01 - $464.99, shipping will be $14.
  2. With a retail value of $465 or more, shipping will be free.

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

Product Processing fee
Scentsy Air Purifier $59
Scentsy Go $24
Scentsy Go Solid $20
Deluxe Diffuser $26
Mini Fan Diffuser $7
Premium Diffuser $26
Wall Fan Diffuser $16

Please contact your Independent Consultant for more information.